Rally · AI concierge
The concierge that shows its work.
Rally answers your families day and night — web chat or text — books real sessions on real availability, and backs every answer with the record it came from. When it can't, it says so and hands the thread to a human. That's the design, and it's the point.
The bar
Everything an AI front desk should do.
The market has settled what a concierge covers — answering, booking, every hour of the day. Rally clears that bar. It's table stakes, not the pitch.
9:41 PM
On around the clock
Web chat and text, answered at 7am and 11pm alike. The desk doesn't close when you're on court.
7:12 AM
Answers like a person
Hours, programs, availability, policies — asked in plain words, answered in plain words, from your club's record.
3:26 PM
Books, reschedules, cancels
Real sessions on real availability, finished inside the thread — no hold music, no callback, no second app.
5:03 PM
Your data, natively
Rally lives inside RacquetIQ, so your schedule, rosters, and balances are already there. No bot to feed, no sync to break.
11:20 AM
Your voice, kept
Tone and house rules you set once, held in every conversation — it sounds like your club, not like software.
8:55 AM
Every thread, in your inbox
You see every conversation Rally has. Watch it live, step in mid-thread, or take over — one tap, any time.
Cite-or-refuse
If Rally can't cite it, Rally won't say it.
Every answer is grounded in your club's own records — the schedule, the roster, the ledger — and carries the record it came from. When the record isn't there, Rally doesn't improvise; it says so and hands the thread to a person. Most concierges ship a tone setting and call it control. Rally holds a harder line: no record, no answer.
The controls
Control you can actually see.
Rally's autonomy is a dial you turn as it earns trust — Suggest, Draft, Auto — set one flow at a time, never all at once. A concierge worth handing the keys needs brakes you can see, and a record you can check.
Your rules, one flow at a time
Turn Rally up where you're ready — answering first, booking when you've seen it work. Nothing switches itself on.
Consent and quiet hours, enforced
A family's channel consent is honored and your quiet hours hold. A no stays a no, and nothing fires at 6am.
A receipt on every move
Every action Rally takes is logged with the record it acted on — an append-only trail you can audit, not a black box you have to trust.
Honest status: Rally starts draft-first at every club, and Auto turns on once your messaging compliance — a registered business line, carrier registration, COPPA for youth — is verified. Where something isn't live for your club yet, Rally says so — on this page and in the product.
Meet Rally
It runs the desk — and shows its work.
Rally isn't a chatbot bolted on the side. It's an automation platform that takes over the operational load — booking, filling, following up, recovering revenue — and proves every move before it makes it. You set the rules once; Rally runs within them.
The Automation Console — watch the agents work. Every move Rally makes carries the record it acted on and the proof it happened.
Autonomy, your call
Start with Rally suggesting; dial it up to running on its own as you trust it — one flow at a time, never all at once.
- Every club starts here
Step 1
Suggest
Rally flags what needs doing and recommends the move.
Step 2
Draft
Rally writes the reply, booking, or win-back — you approve with one tap.
Step 3
Auto
Rally runs the move on its own, within your rules — and logs every one with its proof.
The switch
Arriving is the easy part.
Switching platforms is the step everyone dreads — so that's the step we built hardest. Bring your club's history in from the system you're leaving, checked before anything goes live, with a parallel run until you're ready.
Step 1
Import
Members, juniors, schedules, balances, history — from Mindbody, CourtReserve, PlayByPoint, or a spreadsheet.
Step 2
Validate
Every row checked and reconciled before it goes live. You see what came in and what needs a second look.
Step 3
Parallel run
Run beside your current system until you're ready. Switch when it's proven, not when a renewal date says so.
Pricing
An investment that pays for the court time it gives you back.
One flat plan per location, with Rally's AI on Auto included at every tier. You pay for scale, never for the core — and never per task. Text messaging is included, and priced in flat blocks when you need more.
A part-time front desk runs about $1,900–2,500 a month and goes home at five. Rally answers every text and web chat — day and night — for a fraction.
Source: U.S. Bureau of Labor Statistics — receptionist wages, May 2024
Solo
The independent coach getting off spreadsheets.
$49/mo
billed monthly
- 1 pro
- Booking, payments, parent comms
- Rally AI on Auto
- 500 texts a month included
Club
The full front desk + Rally for a single club.
$399/mo
per location, billed monthly
- Unlimited pros + courts
- Rally on Auto + Automation Console
- 2,500 texts a month included
- Migration + parallel run
Growth
For a club that wants Rally out finding revenue, not only answering.
+$249/mo
a flat add-on to Club
- Added to Club — $648/mo all-in per location
- Win-back, reactivation, referral, and newsletter agents
- The recovered-revenue report
- 1,000 extra texts a month
Texts, priced flat
Every plan includes text messaging — 500 a month on Solo, 2,500 on Club. Need more? It's a flat $5 per 500 texts. You're never billed per task, per booking, or per conversation.
$5per 500 texts
Flat and predictable — never per-task.
Book a walkthrough and we'll size it to your club.
Every plan starts with 14 days free — no credit card required. Flat pricing, no dark patterns, no per-task surprises.
No lock-in
Try it on a season, not on a contract.
The reason clubs stay on software they have outgrown is the fear of moving. So the way out is built before the way in.
14 days free
No card to start. Bring your data in and run a real week of your club before you decide anything.
Month to month
No annual commitment required. Annual is there if you want the lower rate — it is an option, never a condition.
Your data stays yours
Export it whenever you want. If you leave, leaving is a download — not a support ticket and not a negotiation.
Migration and a parallel run
We bring your members, schedules, and balances in, validated — and you keep running your current system alongside it until you are ready to switch.
Concierge FAQ
Fair questions
Direct answers on how Rally works — including where the line is.
Hand over the front desk.
See Rally run your week — bookings, fills, follow-ups, recovery — on your rules, with its work shown.