Where a club has activated text messaging, these terms describe the types of messages, consent, opt-out, and rates. Availability depends on that club’s approved messaging setup.
What messages you may receive
If you give a club your mobile number, you may receive text messages about bookings, schedule changes, reminders, waitlist offers, payment notices, and replies to messages you send. These are the operational texts that run your club relationship.
Consent
You opt in by providing your mobile number to a club and agreeing to be contacted. Consent to receive texts is not a condition of purchasing any service. Message frequency varies based on your activity with the club.
Opting out and help
Reply STOP to any message to stop receiving texts, and HELP for help. After you send STOP, you may receive one confirmation message. You can opt back in at any time by contacting your club.
Message & data rates
Message and data rates may apply, depending on your mobile carrier and plan. RacquetIQ and your club do not charge you for the text messages themselves.
Your privacy
Your mobile number and messaging data are handled as described in our Privacy Policy. Carriers are not liable for delayed or undelivered messages.
Honest status
Registering a texting number does not by itself turn texting on for a club. Once it is on, every plan sends booking messages automatically: confirmations, reminders, receipts and waitlist offers. Rally’s replies send on their own only on Growth, within limits your club sets; on Solo and Club, a person sends each one. Safety, injury, behaviour and complaint messages always wait for a person. Any charge waits for the adult’s own tap. A club must confirm its active channel, consent controls, and human approval process before sending texts.