RacquetIQ
Children's Privacy & Safety
Aligned to the Children's Online Privacy Protection Act (COPPA)
RacquetIQ is designed for racquet-sports clubs that coach kids, so youth safety is in the foundation of the product — not bolted on. This page describes how we approach the personal information of children under 13.
A child never gets a login
This is the part most platforms get wrong, so it is worth being exact. A child cannot create a RacquetIQ account or sign in to one. Our age check routes anyone under 18 away from account creation, and there is no player login to hand out. A junior athlete exists in RacquetIQ as roster information their parent or guardian, or their club, maintains — which means we collect nothing from a child directly, and there is no child account for anyone to get into.
A child is added to a club by their parent or guardian, or by the club with the parent's involvement, and we collect only the information a club needs to run lessons and keep a player safe. Enrolling is never conditioned on giving us more about a child than the program actually requires.
Guardian visibility, by default
Parents can see the sessions and the messages that involve their child. There is no private, unmonitored channel between a coach and a minor — communication involving a child is visible to their guardian.
What we don't do
We don't sell children's personal information, and we don't use it to target advertising. A child's data is used to operate their club's coaching and to keep their guardian informed.
Access, export, and deletion
A parent or guardian can review the personal information we hold about their child, request a copy, and request that we delete it. Export and deletion are built into the product.
Honest status
Some youth-safety controls and the final, counsel-reviewed policy are still being verified before launch. Where something isn't final yet, we say so rather than pretend — the Privacy Policy carries a visible draft notice for exactly that reason.
For a parent's privacy question or a request about a child's information, contact your club's front desk, or email support@racquetiq.app.